If your panel supports multiple countries, please make sure you have selected the correct country before attempting to log in. The selected country is usually shown in the top-right corner of the login page. Choosing the wrong country will prevent you from logging in or receiving a password reset email.

Please also note that you will not be able to log in or reset your password if:

• You are connected through a VPN.
• You are outside the country where your panel is registered.

If you have forgotten your password or your current password is not working, please use the "Forgot Password" option on the login page to reset it.

If you've forgotten your password, click "Forgot your password?" on the login page. We'll send a password reset link to your registered email address.

If you know your current password and want to change it, log in to your panelist account, click User in the top-right corner, and select "Change Password". Follow the prompts to update your password.

No, at the moment we do not have a referral program. However, we are always looking for ways to improve the experience for the users, so there is a good chance that it could be implemented in the future!

To claim a reward, log in to your panel account and go to the "Rewards" section in the top menu. If you have enough balance in your account, select your preferred reward and click "Request".

Please note that if a reward displays a minimum and maximum redemption amount, enter the amount you wish to redeem in the empty field above the "Request" button. Make sure the amount is within the specified minimum and maximum limits, then click "Request" to submit your redemption.

Points will be deducted from your incentive balance and you should receive reward by email in 0-10 days depending on reward.

Rewards are delivered either by us or by one of our reward partners: Neocurrency (Your Digital Reward) or Tremendous. Mobile recharge rewards are processed by our partner DT One and are applied directly, so no additional confirmation email is sent for these rewards.

No. We do not offer direct cash payments or bank transfers. Rewards can only be redeemed from the reward options available in your panel account. Simply choose your preferred reward from the Rewards section once you have enough points to redeem it.

Unfortunately, once a reward has been redeemed we cannot it, refund it, or cancel a pending reward request.

You do not have anough balance for that reward or if the reward is not clickable even though you have enough balance for it that means that the reward is temporarily unavailable. Most likely the vouchers/links just ran out and once they will be available the reward will be working again.

When you redeem a Visa/PayPal reward, you will receive an email containing a secure payment link. After opening the link, you can choose how you would like to receive your reward:

• Online Visa Card – A virtual Visa card that can be used for purchases at online stores that accept Visa. Here is more information about Virtual Visa - Virtual Visa FAQ
• PayPal – Transfer the reward directly to your PayPal account.

The payment link will display both available options, allowing you to select the one that best suits your needs.

Survey incentives are not always credited immediately. Depending on the survey provider's processing time, it may take anywhere from a few hours to several days for your reward to appear in your account.

Survey invitations are sent based on the specific requirements of each study. Researchers look for participants with certain demographics, interests, lifestyles, and professional backgrounds. Survey availability depends on both the number of active surveys and whether they match your profile. As a result, it is completely normal to have periods when no surveys are available in your account.

To increase your chances of qualifying for surveys, please make sure your profile information is complete and up to date. This helps our system match you with relevant surveys more effectively.

We recommend checking your account regularly to avoid missing new opportunities.

Being screened out of a survey means that you did not match the specific criteria required for that particular study. Researchers select participants based on factors such as demographics, interests, lifestyle, or professional background to ensure they receive relevant responses.

Survey requirements vary from one study to another, so you may qualify for some surveys but not others. This is a normal part of the survey process and does not affect your ability to receive future survey invitations.

To increase your chances of qualifying for more surveys, make sure your Profile information is complete and up to date.

Other reasons you can get a screen out from survey:

• The survey timed out due to inactivity, which typically occurs after 10–15 minutes.
• The required number of respondents from your demographic group has already been reached.
• The survey is only compatible with a specific device (desktop or mobile), and it was accessed from an unsupported device like tablet. This is usually indicated in the survey invitation.
• The survey is attempted multiple times.
• The survey is closed before completion or the page is refreshed.
• You are using a VPN or are located outside the country where your panel account is registered. Please note that VPN usage is not permitted.

Yes. Your participation in surveys is completely voluntary. There is no cost to join or take part in surveys, and you can choose whether or not to participate in each survey invitation you receive.

You are free to leave the panel at any time and only participate in surveys that interest you.

We value your personal data and understand that by becoming a panel member, you provide us sensitive information. If you would like to better understand how we manage and protect your information, go - Privacy Policy

If you have any additional questions or concerns, feel free to contact our Data Protection Team at data.protection@synoint.com

If you wish to leave the panel, log in to your account and go to User → Edit Account. Click the Unsubscribe button to permanently delete your account.

You can also unsubscribe by clicking the Unsubscribe link at the bottom of any newsletter email you receive from us. Please note that using this link will also permanently delete your panel account.

If you need assistance or are unable to unsubscribe, please contact us at membersupport@synoint.com .